All your drinks whilst onboard, all the time. Whenever and wherever you are - cocktails at the bar, wine with your meals or maybe a nightcap from your mini-bar.
All meals and highlight dinners
Whether it’s a meal in one of the many onboard venues, or going ashore to dine in a spectacular and exclusive setting.
Amazing onshore experiences
Exclusive experiences, and authentic insights into local culture and traditions are all included.
Exclusive Butler Service
A touch of luxury that you only get on a Scenic Tours river cruise.
Bring your passport, not your wallet
Don’t bother looking for hidden extras. On a Scenic Tours river cruise, there aren’t any. All travel by rail or air, gratuities, tipping and port taxes are included in the price.
You can feel it the moment you step aboard - it begins with the exquisite surroundings and continues through to the impeccable and thoughtful service.
Your own butler - now that’s a luxury
Unwind and enjoy having your every wish taken care of with a thoughtful and attentive in-suite service, unprecedented on Europe’s rivers. Every cabin enjoys the service of a private butler.
Spacious, stylish and modern
By strictly limiting our passenger and cabin numbers on our fleet of immaculately presented modern ships, there’s more space onboard per guest - a luxury that you won’t find on any other river cruise.
Your private balcony
Only Scenic Tours provides two full decks of suites, each with a genuinely private outdoor balcony, including an ingenious new feature that transforms your balcony into a private Sun Lounge.
The little touches that really matter
We’ve thought about every last detail of our stateroom and suite design. From your Scenic ‘slumber bed’ with crisp Egyptian linen to the luxurious amenities by L’Occitane.
A passion for fabulous food
From classic Italian in Portobellos or a degustation menu at the Table La Rive, to the relaxed River Café, al fresco dining on the Sun Deck, or High Tea on the Terrace.
Each new day on a Scenic Tours river cruise brings something refreshingly different. We often exceed expectations and bring unforgettable experiences.
From the spectacular…
A fantastic range of exclusive experiences, like a drink reception and classical concert in the magical setting of the Palais Liechtenstein in Vienna.
…to hidden gems
We also love taking our guests beyond the usual tourist veneer to offer an authentic insight into history, culture and traditions.
Your holiday, your choice, your memories
We never forget that everyone is different. That’s why we give you the freedom to choose activities and excursions to create a river cruise that’s perfect for you, and only you.
Delicious food in sensational surroundings
Unique culinary experiences, from meals in breathtaking, historical surroundings like the baroque Rastatt Palace, to authentic local dishes and home-cooked specialities.
What validity do I need on my passport?
All passengers are required to possess a passport valid for 6 months beyond the conclusion of their trip.
Should I bring copies of my passport and visas?
Yes. As your passport will be kept on board the ship throughout the cruise portion for transit formality reasons, we recommend you bring a photocopy of your passport/visas with you to carry on you at all times when on shore.
Please note: passengers who have selected the Guided Excursion to Bratislava as a Scenic FreeChoice activity from Vienna are required to carry their passports with them on this sightseeing tour as Customs may wish to view passenger passports.
What visas do I require?
It is the sole responsibility of each passenger to have necessary visas and to comply with entry, health or other requirements of the countries visited.
Please note: If your nationality (passport) differs from the country in which you reside, please take the time to check especially carefully with your local consulates concerning visa and passport requirements for your travels. Holidays can be disrupted or have to be altered altogether if the correct documents cannot be supplied at airports or borders, so check very carefully that you have the required papers.
Can Scenic Tours arrange my passport and visas?
No, Scenic Tours and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited, and will not be liable for any costs or cancellation penalties or inconvenience where travellers do not have a travel authorisation, and are not permitted to travel.
Can Scenic Tours organise my travel insurance?
No, this is the responsibility of the passenger; however your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel insurance documents with you.
How much luggage can I bring?
The luggage allowance whilst on tour is one suitcase with a maximum size of 76 x 53 x 28 cms (30 x 21 x 11’’) and weight of 20 kilograms. You may also carry a small backpack or the Scenic Tours issued overnight bag on board the coach for the duration of the tour. Additional bags beyond the luggage allowance may incur additional charges and are to be settled directly to the hotel or as required. It is advised that you check airline luggage requirements directly with your most significant airline carrier.
Is porterage included?
Handling and porterage of your luggage (as per the luggage allowance above) is included in your tour. Additional bags beyond the allowance may be charged or it may be the responsibility of the passenger to forward the baggage to another destination. Luggage handling is not included during any independent or non-escorted touring. In this situation, luggage handling and porterage will need to be organised directly with the hotel porters.
Should I attach the Scenic Tours luggage label provided prior to departure?
No, please wait until you have claimed your luggage at your destination airport. This will ensure airline companies will not tear off this tag, as it is required to easily identify your luggage for transfer services and hotels.
Will my luggage be secure?
We strongly advise that you do not pack anything of value in your check-in luggage and that you check-in ONLY your own suitcases. Do not carry items packed by other people. Never accept packages or articles from anyone unknown to you to carry on board the aircraft. As a sensible precaution against luggage tampering, including theft, lock your luggage.
What happens if my luggage goes missing?
It is highly unlikely for your luggage to be mislaid, however we suggest if travelling as a couple to pack each suitcase with back up clothes and toiletries for each person. We also suggest writing your personal and tour details on a label INSIDE each suitcase (including name, address, telephone number, departure and return flight details). Write only your name and destination address on outside labels.
What clothing should I pack?
What else do I need to pack?
The following list may be useful when packing for your trip:
Please ensure you check with the airline to confirm the departure times of your flights between 48 to 72 hours prior to departure. It is important you arrive at the airport at least two-three hours in advance for international flights. This will allow you to check in your baggage and pass through security and customs.
Who will be escorting the tour?
Your holiday is a special time and our Tour Directors and Cruise Directors make all the difference. From your very first day their warm greetings and professionalism signal the start of a wonderful rapport. For all land tours and cruises that have city extensions in Paris, London or Prague, you will have the services of a Tour Director. Whilst on your cruise you will be taken care of by a Cruise Director. Our Directors have your best interests at heart and will take care of all arrangements for you. Please note that that your city extension or land Tour Director will not join you on the cruise.
Are there likely to be changes to my itinerary?
On certain occasions, for operational or local reasons, it may be necessary to change your hotel accommodation or a brochured attraction in a particular location. If this does occur, you will be notified of such changes as soon as possible.
Is there any specific cruise information I need to be aware of?
Cabin Allocations: Please be aware that cabin allocations as per your Booking Summary are subject to change. Once on board your Cruise Director will be available should you have any queries.
Changes in Programs: Scenic Tours reserves the right to change vessels at any time for any reason including water level problems, excessive winds or ‘force majeure’ event. In the event of water level problems on stretches of any river, it may be necessary to operate part of the itinerary by motor coach. If this occurs, the ship detailed in your documents may change. For further details please refer to our full Terms and Conditions.
Cruise Director: Whether you’re looking for theatre tickets, a local landmark or a service to the nearest golf course, our Cruise Director or the team at Reception look forward to taking care of you and also offer helpful suggestions.
On board Language: The official language on board is English. All staff, crew and local guides speak fluent English. All announcements and lectures will be presented in English.
Currency/Exchange of Money: We offer an on board currency exchange service. Contact Reception for more information when on board.
On board Account: All purchases are charged to your on-board account. The final bill can be settled in cash or by credit card at the end of the cruise. The currency on board the ship is the Euro.
Pre-Paid Money Cards: Please note Scenic Cruise Ships are unable to accept Cash Passports, Travelex Cards or similar as they do not have a function to refund on these cards.
Tipping: All gratuities and tipping on land tours and river cruises whilst with Scenic Tours are included.
Passports: It is a requirement of the European Authorities that passports be available for inspection at any time. Therefore we will keep your passport secure in our safe at Reception.
Reception: The reception desk is staffed 24 hours a day.
Butler Service: A personal butler is available at all times for guests in our Royal, Junior Suites and all cabins located on the Danube Deck. Your service includes: packing and unpacking, complimentary ironing for two items per person per day, shoeshine, arranging cocktail drinks with friends, reservations for any additional requests such as theatre tickets, limousines, shore arrangements, salon appointments and more. Our cabin attendants are happy to deliver drinks to guests staying in other cabins at any time.
Cabin Service: The mini bar will be restocked daily. Please advise us if you require any additional drinks in your cabin. Housekeeping staff are available to serve you at any time.
Tea/Coffee: The making of tea and coffee in cabins is prohibited by law for safety reasons.
Dining: It is our pleasure to provide a maitre d' seating service for your convenience and comfort at the Crystal Dining Room for all meals. We operate an open seating service. Having a free choice of seating allows you to join friends for dinner as you wish. Breakfast and lunch are a full buffet service offering a wonderful selection of hot and cold dishes. Dinner will be à la carte and will be served personally. Beer and wine is included during the lunch and dinner service.
Portobello's Italian Restaurant: Scenic Cruises are pleased to offer a second dining experience on board our ‘Scenic Space-Ships’. Every guest has the opportunity of dining in this intimate environment at least once per 14 night cruise.
Dietary Requests: If you have special dietary requests, please advise your travel agent or Scenic Tours at least 4 weeks prior to departure, and also advise the your Cruise Director. Please note that facilities to accommodate special dietary requests on board are limited and, while the chefs will try to accommodate requests, no guarantees can be made.
Refreshments: All Scenic Cruises provide an additional specialised tea and coffee service for your enjoyment at no additional charge. This self-service, state-of-the-art facility is located in the lounge and available at your convenience.
Air Conditioning and Heating: All cabins have individually controlled air conditioning, allowing you to regulate the temperature to your own needs.
Electricity: On board electricity is 220 volt.
Bicycles: We provide bicycles on board for your convenience and we encourage you to take the opportunity to make use of the many scenic rides along the waterways and local villages. A safety helmet and bike lock is provided. Please contact reception for bookings.
Safe: There is a safe in every passenger cabin. Please contact reception or housekeeping staff for assistance. Please remember to remove all items from the safe before disembarking the vessel at the end of your cruise.
Telephone: With your cabin telephone you may call cabin to cabin and also outside the ship.
Television: For your enjoyment we feature state-of-the-art satellite televisions. For technical reasons reception may be interrupted during particular parts of the journey or while we pass through locks.
Internet: The internet on the ships is intermittent. Connectivity is variable and is impacted by bridges, locks and mountains etc. The internet is not broadband speed and cannot be used to download large amounts of data (e.g. videos, music etc).
Dress Code: There is no special dress code on board. A casual atmosphere prevails during the day either on excursion or on board the ship. For the evening meal there is no requirement for formal jackets or ties and casual evening attire is welcomed. However as the welcome and farewell evenings are more formal occasions you may wish to dress accordingly. There also will also be entertainment nights that you may wish to dress up for. Please note shorts are not appropriate for the evening meal.
Bathrobes: You will be provided with a Scenic Cruises bathrobe in your cabin for the duration of the cruise. Should you wish to purchase one, you may order from the gift shop.
Laundry Service: We provide an on board service for all laundry for a fee. You will find the order form in your wardrobe and housekeeping will collect this from your cabin.
Travel Irons: The use of travel irons in cabins is prohibited by law for safety reasons. There is a pressing service available on board at a charge.
Hairdryers: There is a hairdryer in every passenger cabin.
Public Bathrooms: In some locations you will be charged a small fee when using a public bathroom. We recommend you carry a small amount of local currency with you at all times.
Smoking: Smoking is not permitted inside any of the motor coaches or on board the Scenic River Cruise Ships. Inclusive of the public areas, smoking is not permitted in the cabins or on the private balconies.
Entertainment: Every evening in the lounge, a musician will perform for your enjoyment. We will also welcome special guest performers on board to entertain you.
Library: You may borrow books from the ship's library, free of charge. Please return any books that you have borrowed before the end of the cruise.
Hairdresser: Our hairdresser is available in the salon located on the Moselle deck. You can make an appointment for a selection of hair services with Reception.
Massage: The massage facilities are located in our wellness room on the Moselle Deck. You can make an appointment with Reception.
Gift Shop: Daily essentials from toothpaste to shaving items may be purchased from our on board shop located in the Atrium. Logo items are also available in the shop.
Questionnaire: We kindly ask you to fill in the questionnaire given to you at the end of the cruise. We are looking forward to all comments in order to constantly improve our service.
What monetary currency is in use across Europe?
Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Slovenia, Portugal, Slovakia and Spain all use the Euro as their currency. One Euro is divided into 100 cents. Euro coins differ according to country, but bank notes are of uniform EU design.
Hungary’s currency is the forint, which is divided into 100 fillér (please note that fillér coins are no longer in circulation).
The Czech Republic’s currency is the koruna (Kc) or crown divided into 100 haler.
How much foreign money should I bring with me?
Before you leave on your trip, it is a good idea to obtain a small amount of cash in the currency of the country you arrive in. If it is not possible to obtain the currency you require, then it can be purchased at the airport on arrival. Many locations will accept travellers cheques or credit cards. For incidentals and small vendors we recommend getting some local currency.
Are all credit cards accepted on all legs of the tour?
MasterCard, Visa and American Express cards are accepted in all countries in major shops, restaurants and hotels as well as to settle your shipboard account. Before travelling ensure your credit cards are valid for at least 30 days after the completion of the tour. We recommend that you have a pin number for your credit cards, as many businesses now only accept payment with a pin. Also ask your credit card company for the emergency number (suitable for international access) to report loss. Some shops and restaurants require a minimum purchase amount when using them. Due to increasing credit card fraud worldwide, be prepared to show identification (i.e. your passport) when making a transaction with your credit card. Most credit cards charge a fee (about 3%) for currency exchange, which means that every time you use your credit card, you add this fee to the price of goods and services. Check with your credit card company before you go to see what their policy is. It may be worthwhile to take more than one type of credit card as not all types of credit cards are accepted.
Is it easy to exchange cash?
You can exchange cash or travellers cheques at hotels, banks and exchange bureaus as well as small amounts of currency on board your ship for most local currencies, for a fee.
Are ATMs readily available?
Yes, using a debit or credit card is becoming a popular method of obtaining money whilst travelling. In most cases, you pay only your usual bank fee rather than a commission, although this may vary depending on your bank’s policy. Generally, you will get the best available exchange rate as well. Be sure to check with your bank before departing to activate your card and don’t forget to bring your pin number. We suggest however that you don’t rely on ATM’s for all your spending money, as machines may be unreliable. The best idea is to take a mix of cards and travellers cheques so that you are always covered.
Can I take travellers cheques or pre-paid travel money cards?
Yes and they can be easily obtained from your bank. You will find it an advantage to have your travellers cheques in a currency that is easily exchanged such as US dollars or Pounds Sterling and pre-paid travel money cards can be loaded with the currencies of the destinations you are travelling to. Remember to make a separate note of all the numbers and denominations of your travellers cheques as well as an international emergency contact phone number in case of loss or theft. It is worth carrying some cheques in small denominations as it may be difficult to cash larger cheques in hotels and shops. Travellers cheques can be changed at your hotel or a local bank. Many banks charge a set rate, so it could be worth your while cashing more money, less often. Banks usually offer a better rate of exchange than hotels, restaurants and large shops.
Please note: Scenic cruise ships are unable to accept Cash Passports, Travelex Cards or similar as they do not have a function to refund on these cards.
Does Scenic Tours cover tips?
Yes, Scenic Tours has pre-paid certain tips and gratuities for you, including all drivers, local guides, porters, and meals included in your tour.
What hours are most shops open?
In Europe, stores may close earlier than back home and are usually not open on Sundays (nor Saturday afternoons in some places).
Are internet cafés readily available?
Yes, internet cafés are throughout Europe and are a much more cost-effective way of communicating with friends and family than by telephone.
Can you accommodate special dietary requirements?
Yes. If you have not already advised your travel agent at the time of booking please let your Tour Director know at the start of the tour any special needs or dietary requirements so they can be best accommodated. Remember your favourite food items will not always be available.
What type of food can I expect?
Be mindful that meals on tour will often reflect the local cuisine and delicacies, which may be different to what you are normally accustomed to. Your dining experiences are certain to enhance your tour and introduce you to the local region and culture.
What else should I be aware of?
Europeans generally dine slightly later than might be your custom and they tend to be less sensitive to issues regarding smoking.
How do I judge how safe it is to travel in these countries?
You must make your own inquiries regarding safety warnings and government warnings in relation to the destinations you are travelling to.
Are pickpockets prevalent?
Crowded tourist sites all over the world are at pickpocket risk so you should always be on alert. Keep your money hidden preferably in an inside pocket or money belt. Make two photocopies of valuables such as your passport, tickets, visas and travellers cheques. Keep one copy with you in a separate place to the original and leave another copy with someone at home.
What else should I be aware of?
While travelling don't carry too much cash and remember that expensive watches, jewellery and cameras may be tempting targets for thieves.
What side of the road do cars drive?
Be aware that motorists drive on the right on the continent of Europe, so take care when crossing roads. Please also pay particular attention to bicycle lanes, which are often on the sidewalk. In The Netherlands a red pavement usually designates them. Exercise utmost care when crossing them as trams also often cross or share bicycle and pedestrian paths.
What else should I be aware of?
Air-conditioning is not yet as popular in Europe as back home and you may not find it everywhere. In some places due to environmental concerns it is strictly regulated.
European festive days, especially religious holidays, are quite numerous. On these occasions, particularly in May/June, you may find services in general slightly reduced.
Are there any unforseen costs I should be aware of?
Sometimes there is a small charge for public toilets, food and drinks usually cost more and the service may be a little more leisurely than you might expect.
Are there any restrictions on photography?
It may not be possible to use your camera or video camera at some sites of interest, or there may be a fee; please ask your Tour Director for further details. Not everyone might appreciate being on your souvenir home video or holiday photo, so please respect the privacy of local people and cruise directors/local guides by asking permission before filming or taking a photograph, especially in holy places.
Scenic Tours European River Cruises embark and disembark in such magical cities as Amsterdam, Budapest , Bucharest, and Zurich. If you would like to spend some extra time exploring these cities, either before or after your cruise, Scenic Tours offers exclusive rates at specially selected five-star hotels - the perfect places for your adventure to begin or end.
Choose the number of nights you'd like to stay, and, when you book through Scenic Tours, we provide your arrival transportation from the airport to your hotel, then from the hotel to your cruise, or from the cruise to hotel to airport upon your departure.